Privacy Policy

Delivery & Returns Privacy Policy Terms & Conditions Warranties Returns Form

1.    Introduction

Specialised Welding Products is committed to protecting and respecting your privacy.

We respect your privacy and your rights to control your personal information. We want to be clear about the information we collect and why.

This Privacy Policy explains:

  • what personal data we collect
  • how we use your information
  • how we store and protect your data
  • your rights under UK data protection law

This privacy notice (together with our terms and conditions and any other documents referred to in them) explains how we will collect and use your personal information. It’s relevant to you if you use our websites, https://specialisedwelding.co.uk, or purchase our goods.

The main reason we collect your personal details to be able to sell goods to you offer on our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

 

2.    Who we are

We are Specialised Welding Products Limited, registered at Unit 1 Farringdon Industrial Centre, Farringdon, Alton, Hampshire, England, GU34 3DD.

Our registered company number is: 02573967

Our VAT number is:  GB568321136

Specialised Welding Products Limited is the data controller. We are registered with the Information Commissioner’s Office with registration number: ZA553629

We are licensed to sell products on our website, https://specialisedwelding.co.uk. We remain data controller for all personal data we receive from this UK website.

You can contact us at:

sales@specialisedwelding.co.uk

Specialised Welding UK, Unit 1 Farringdon Industrial Centre, Farringdon, Alton, Hampshire, England, GU34 3DD

 

3.    Information We Collect

We collect personal information. This means any information from which a person can be identified. We may collect and process the following information:

Information You Provide

  • Name
  • Date of birth
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Purchase history
  • Financial data
  • Account login details (if applicable)

We collect this data to enable us to set up an account for you, or fulfil any order you may place and to deliver the good to you, to deal with any issues relating to any order you may place, to advertise our goods or services to you (if you have provided consent).

We do not collect sensitive data for example, data about your health unless you provide this voluntarily, for example, in delivery instructions.

 

Information Collected Automatically

When using our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Pages viewed
  • Traffic and location data

We collect this data to helps us improve website performance, functionality and customer experience.

 

4.    How We Use Your Information

We may use your information to:

 

Purpose / Processing Activity

Lawful Basis under UK GDPR

 

Process and deliver orders

 

Contractual Necessity (Article 6(1)(b)) – required to fulfil our sale agreement with you.

Collect payment or issue refunds

 

Contractual Necessity (Article 6(1)(b)) and Legal Obligation (Article 6(1)(c)) for accounting rules.

Provide customer support

 

Contractual Necessity (Article 6(1)(b)) and Legitimate Interests (Article 6(1)(f)) to provide good service.

Manage issues relating to orders, returns and warranty claims

 

Contractual Necessity (Article 6(1)(b)) and Legal Obligation (Article 6(1)(c)) for accounting rules.

Communicate regarding orders and services

 

Contractual Necessity (Article 6(1)(b)).

Improve website functionality and customer experience

 

Legitimate Interests (Article 6(1)(f)) to optimize our business, or Consent (Article 6(1)(a)) where non-essential analytics cookies are used.

Analyse website traffic and trends

 

Legitimate Interests (Article 6(1)(f)) to optimize our business, or Consent (Article 6(1)(a)) where non-essential analytics cookies are used.

Prevent fraud and maintain website security

 

Legitimate Interests (Article 6(1)(f)) to safeguard our business and platform, and Legal Obligation (Article 6(1)(c)).

Send marketing communications where consent has been provided

 

Consent (Article 6(1)(a)) for opt-in signups, or Legitimate Interests (Article 6(1)(f)) under the "soft opt-in" rule for existing customers (PECR compliance).

 

We will only process personal data where we have a lawful basis to do so under UK GDPR.

 

5.    Marketing Communications

Customers will only receive marketing communications where they have:

  • opted in to receive marketing, or
  • otherwise permitted communication under applicable laws

Users may unsubscribe from marketing communications at any time using the unsubscribe link included within emails or by contacting us directly.

 

6.    Where we Store your Information

We may transfer and store your information outside the United Kingdom, (for example, to process payments or provide support). We will take reasonable steps to make sure your personal information is adequately protected.

Whenever we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the legal safeguards (such as UK-approved Standard Contractual Clauses or Adequacy Decisions) is implemented.

 

7.    Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you. They are often used to make websites work, or work more efficiently.

A few of the cookies we use last only for the duration of your web session (these are called session cookies) and expire when you close your browser. Other cookies (called persistent cookies) will last for longer, as they are used to remember you when you return to the site.

Non-essential cookies are only dropped after active, opt-in consent via our cookie banner.

To find out more about cookies, including details of cookies that have been set and how to manage and delete them, please visit www.allaboutcookies.org.

Cookies may be used for:

  • website functionality
  • shopping basket functionality
  • remembering user preferences
  • analytics and performance monitoring
  • advertising and remarketing

Users can manage cookie preferences through their browser settings or our website cookie banner. Please note, if you choose to block or delete cookies, you may not be able to take full advantage of our website.

 

Google Analytics

We use Google Analytics to help understand:

  • website traffic
  • visitor behaviour
  • website performance
  • user interaction trends

Google Analytics may collect anonymised information such as:

  • pages visited
  • time spent on pages
  • device and browser information

This data helps us improve the website and customer experience.

 

Google Shopping & Meta Pixel

We may use:

  • Google Shopping
  • Google Ads
  • Meta Pixel (Facebook/Instagram)

to:

  • measure advertising performance
  • improve marketing effectiveness
  • personalise product advertising
  • remarket products and services to previous website visitors

These third-party providers may use cookies and tracking technologies to collect browsing behaviour information.

 

8.    Sharing Your Information

We may share information with trusted third parties where necessary to operate our business, including:

  • Manufacturers
  • Payment Providers
  • Delivery Couriers
  • Website Service Providers
  • Analytics Platforms
  • Marketing Providers
  • Cloud Storage
  • Technology providers
  • e-Commerce
  • Other

We do not sell your personal data to third parties.

We will only share the information with third parties as they need to perform their services and will take steps to make sure it is handled securely and in line with the UK GDPR and other laws.

We can give your personal information to others in the following circumstances.

  • If we want to sell our company/website, any part of our business or any assets, we can give your information to the potential buyer.
  • If we want to buy any business or assets, we can give your personal information to the seller of the business or assets.
  • If we have to provide the information by law, or in order to protect other people’s property, safety or rights.
  • If we have to provide the information in order to enforce or apply our terms and conditions.

We can give your personal information to other businesses in our group of companies.

We can share information with others:

  • to prevent fraud or credit risks; and
  • in connection with legal proceedings.

 

9.    Data Retention

We retain personal data only for as long as necessary for:

  • operational purposes
  • legal obligations
  • accounting requirements
  • warranty and customer support records

When deciding how long we retain your information for, we consider what the law says, what we collected it, whether we could do the same job without keeping it, how sensitive the data is.

 

10.  Data Security

We are committed to protecting your personal information and maintaining appropriate technical and organisational security measures to prevent:

  • Unauthorised Access
  • Loss
  • Misuse
  • Disclosure

 

11.  Your Rights

It is important that the personal information we hold about you is complete, accurate and up to date. If your personal information (for example, your email or postal address) changes, please contact us (see section 2 above).

Under UK GDPR, you may have the right to:

  • access your personal data/request a copy of your personal data
  • correct inaccurate information
  • request deletion of your information (however we may for legal reasons need to retain some data)
  • restrict or object to how we process your data
  • request your data to be transferred to another organisation
  • withdraw consent for marketing

To exercise your rights, please contact us using the details in section 2.

We will respond to and act upon all valid requests without undue delay, and at the latest within one month of receipt.

If your request is particularly complex, or if you have made several requests, we may need an additional 2 months, in which case we will inform you within the first month and explain why an extension is required.  

We cannot immediately delete financial records and records of complaints and disputes, as UK tax law requires us to keep records of invoices and payments for at least six years from your last payment. We also need to keep any information that’s part of an invoice, so our records stay accurate.

If there’s been a complaint or dispute, we keep the relevant emails, notes and evidence for up to seven years after the matter is settled. This lets us defend ourselves in the future if needed.

If we cannot delete something you’ve asked us to remove, we will explain why and let you know when we’ll be able to delete it.

 

12.  Links to other Sites

This privacy notice does not apply to other websites you access by clicking on links on our website.

We have no control over how those websites collect, store or use your personal information. You should check the privacy policies of other websites before providing any personal information.

 

13.  Changes to this policy

We may make changes to this policy. If this privacy policy changes, we will update this on our website.

 

14.  Complaints

If you have any concerns about how your information is handled, please contact us in the first instance and we will look to resolve this.

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):